Terms of Use
Last updated: October 2026
By using citizenshippass.com or enrolling in a CitizenshipPASS course, you agree to these terms.
Educational purpose
CitizenshipPASS is an educational test-preparation program. The course, workbook, guides, quizzes, recorded interview practice and coaching sessions are general educational materials. They are not legal advice, do not address your individual circumstances, and do not create an attorney–client relationship. Coaches are not attorneys and do not give legal advice: they do not review your eligibility, advise you on Form N-400, or tell you how to answer questions about your immigration history.
No affiliation with the government
CitizenshipPASS is not affiliated with, endorsed by, or sponsored by U.S. Citizenship and Immigration Services (USCIS), the Department of Homeland Security, or any government agency. The official source for test questions, forms and fees is uscis.gov.
No guarantee of results
We work hard to make the course accurate and effective, but we cannot and do not guarantee that you will pass the test, that your application will be approved, or any other outcome. Test content, procedures and answers to certain questions (for example, current officeholders) change; you are responsible for confirming current information with USCIS before your interview.
Enrollment and access
Enrollment is for one person and is not transferable. You receive access to the materials in your plan for 12 months from the date of enrollment (24 months for the Interview Ready + Coaching plan). A two-seat purchase covers two named people in the same household, each with their own account. You may download and print the materials marked for download (the workbook and guides) for your personal study. You may not share your login, or copy, record, redistribute or resell any course material, and downloading other course content requires our permission. Live practice interviews and recorded-interview feedback in the Coaching plan are for the enrolled student only and must be used within the access period.
Payments and refunds
Prices are in U.S. dollars and are one-time payments processed securely by our course platform. Refund policy: if you are not satisfied, email us within 14 days of purchase and we will refund your payment in full. Coaching sessions that have already been delivered are not refundable. Refunds are issued to the original payment method.
Live coaching sessions
The Interview Ready + Coaching plan includes two live practice interviews by video call (about 30 minutes each, conducted in English), a recording of each session, and a written feedback report after each one. These rules apply:
- Sessions are scheduled by email with your coach, who contacts you within one business day of your purchase.
- You may reschedule or cancel at no charge up to 24 hours before a session. A session that is missed, or cancelled with less than 24 hours' notice, counts as used.
- The "week-before" session depends on when USCIS schedules your interview. Tell us as soon as your interview notice arrives. With fewer than five business days' notice we will do our best to find a time, but we cannot guarantee one.
- Sessions must be used within your 24-month access period. Unused sessions are not refundable, transferable, or exchangeable for credit. Sessions already delivered are not refundable (see Payments and refunds).
- Sessions are recorded for your use. By joining a session you consent to the recording. Recordings are shared only with you and are deleted after 30 days.
- Coaches are trained CitizenshipPASS staff, not attorneys. Sessions are practice, not legal advice, and do not create an attorney–client relationship.
Attorney services
The Red-Flag Review Call and N-400 Packet Review are legal services provided by NeSmith & NeSmith, P.C., through Stephen M. NeSmith, Jr., an attorney licensed in Alabama with an office in Montgomery, Alabama, under a separate written engagement agreement that you must sign before any legal services are provided. Those services are governed by that agreement and by the attorney's professional obligations, not by these terms. Visiting this site, enrolling in the course, submitting a form or sending an email does not, by itself, hire the attorney.
Intellectual property
CitizenshipPASS LLC owns its original course content, text, video, graphics, and the CitizenshipPASS name and logo, which are protected by copyright and trademark law. Government materials (such as the official USCIS questions) and third-party content remain subject to their own rights and terms. You receive a personal, non-transferable license to use the materials for your own preparation.
Limitation of liability
To the fullest extent permitted by law, CitizenshipPASS LLC and its owners, employees and coaches are not liable for any indirect, incidental or consequential damages arising from your use of the site or course, and our total liability for any claim relating to the course or website is limited to the amount you paid us. This limitation does not apply to attorney services or to claims arising from an attorney's professional duties.
Governing law
These terms are governed by the laws of the State of Alabama. Any dispute will be resolved in the state or federal courts located in Montgomery County, Alabama.
Contact
CitizenshipPASS LLC · Montgomery, Alabama · admin@citizenshippass.com